LEVEL UP! PLAY features Single Sign-On, which means you just need one account
to play, manage, and top-up all your games.
In short: one account to rule them all!
Enjoy the benefits of a faster, simpler, and easier to use account management system!
Play Assault Fire by registering for a LEVEL UP! PLAY account. Also, if you already have an Assault Fire game account (if you’ve pre-registered for the Beta), it can serve as your LEVEL UP! PLAY account. Simple and easy!
Q: What is new in LEVEL UP! PLAY?
A: LEVEL UP! PLAY incorporates important elements from your classic account management websites such as secure email validation (and a one-account-per-email policy) with a SINGLE SIGN-ON system, which only requires you, the player, to register for one account only to access what Level Up! has to offer. Soon, there will be no more need to remember multiple game accounts; you will only need to remember your one LEVEL UP! PLAY account. In the next phases of our transition to the new system, additional services such as the game forums will also be accessible via your LEVEL UP! PLAY account. All this with a sleek new look and a simpler and faster interface, to make managing your gaming easier than ever before!
Q: When is LEVEL UP! PLAY going to be active and useable?
A: LEVEL UP! PLAY is launching on April 18, 2013.
Q: How do I register for a LEVEL UP! PLAY account?
A: Just visit http://levelupplay.ph, click on REGISTER, and fill up the form provided. You will be asked for a username, your preferred password, and the email address you want to link to your LEVEL UP! PLAY account for validation.
Q: Do I need to register a different LEVEL UP! PLAY account for each game I want to play?
A: No, you only need to sign up for ONE LEVEL UP! PLAY account, and you can use it to play all the games included in the LEVEL UP! PLAY system (Assault Fire, RAN, Cabal, andAudition).
Q: Can I use an email I have used before (either in MyLevelUp! or E-games) to register and validate my LEVEL UP! PLAY account?
A: No, you have to provide a different email address. LEVEL UP! PLAY only requires and accepts one unique email address per account.
Q: How many characters are allowed for the My Level Up! username and password?
A: For your username, you can use up to a maximum of 16 characters but not less than the minimum of 6 characters. For your password, you can use up to a maximum of 20 characters but not less than the minimum of 6 characters. Passwords are CASE-SENSITIVE.
Q: Which characters are allowed for My Level Up! username and password? Are ASCII characters allowed?
A: You can only use alpha-numeric characters. ASCII characters are not allowed. No symbols and/or spaces.
Q: I’ve finished filling up the form and pressed CREATE. It says that I have to validate my registered email. How do I do this?
A: Check your email address (the one that you entered in registration) and open the email from LEVEL UP! PLAY. Click the validation link shown there, and then you’re done!
Q: I have registered for the Assault Fire beta; do I need to register for a LEVEL UP! PLAY account too?
A: No, since your Assault Fire PH beta account IS your LEVEL UP! PLAY account too! Your account can also be used to play/manage/top-up any new games we launch in the future, and the following games: Assault Fire, RAN, Cabal, and Audition.
Q: If I am using a MyLevel Up! account, am I required to make a LEVEL UP! PLAY account too?
A: No, but it is recommended that you make a LEVEL UP! PLAY account now. However, making a LEVEL UP! PLAY account is required for you only if you want to play Assault Fire, RAN, Cabal, and AuditionNOW.
Q: If I am using an E-Games account, am I required to make a LEVEL UP! PLAY account too?
A: No, since your E-Games account IS your LEVEL UP! PLAY account! No changes are going to be made to your profile and account details; you can continue to use your existing username and password. All your characters, gear, load/top-up/credits, CS tickets, and account history WILL NOT BE CHANGED OR DELETED.
Q: If I am new to Level Up! games and this is my first time to register, am I required to make a LEVEL UP! PLAY account?
A: No, but it is recommended that you make a LEVEL UP! PLAY account now to play Assault Fire, RAN, Cabal, and Audition. If you want to play our other games too, (Ragnarok, Grand Chase, Perfect World, Rohan), please register for a MyLevelUp! account.
Q: Can I have a LEVEL UP! PLAY account and a MyLevelUp! account at the same time?
A: Yes, as long as you have registered a unique (different) username and email address for each account.
Q: Why can't I view my old filed tickets?
A: Support Helpdesk will only display your five most recent tickets. It is important that your must save a copy of your ticket ID for reference. You can use the search option to view the status of your ticket.
Q: What is the difference between my PIN Code and my Secret Question/Secret Answer?
A: The PIN code and secret answer have the same functions. PIN code is applicable only for OLD EG users while the secret question/answer is applicable for new Level Up! Play users.