Level Up!’s NEW and IMPROVED account management system.

LEVEL UP! PLAY features Single Sign-On, which means you just need one account
to play, manage, and top-up all your games.

In short: one account to rule them all!

Enjoy the benefits of a faster, simpler, and easier to use account management system!

To make sure you’re ready for this change, we encourage all our players to read the following articles completely and carefully:

I'm using an E-Games account:

  1. You can log in to LEVEL UP! PLAY using your CURRENT existing E-games username and password. No need to register again!
  2. There will be no change to your Ran, Cabal, and Audition game accounts and details. Your account, characters, load/credit balance, and customer support ticket(s) will NOT BE DELETED. They will only be transferred to LEVEL UP! PLAY. You will be able to see your current load balance as if you logged in to the E-Games accounts/top-up page.
  3. You can use your new LEVEL UP! PLAY account to automatically play Assault Fire, our new sci-fi shooter. No need to register separately!
  4. You can still use the same top-up cards to load up your LEVEL UP! PLAY account.
With your LEVEL UP! PLAY account, you can play the following games:

I’m using a MyLevelUp! account:

  1. There will be no change to MyLevelUp! YET. It will remain online and accessible with your MyLevelUp! Account details.

  2. Please continue using MyLevelUp! to play/manage/top-up the games below:
     
  3. To play and top-up in any of our games from LUGG (Level Up! Global Games), please continue using MyLevelUp! to do so.

I’m a first time user and I want to play a Level Up! game:

  1. If you do not have a MyLevelUp! or E-Games account yet, you will have to register on
    LEVEL UP! PLAY or MyLevelUp! depending on which game(s) you want to play.
  2. Please refer to the table to the right to find out which website to go to in order to play a specific game.
  3. Click here if you want to visit MyLevelUp!
  4. Click here if you want to visit LEVEL UP! PLAY.

I want to play Assault Fire PH:

Play Assault Fire by registering for a LEVEL UP! PLAY account. Also, if you already have an Assault Fire game account (if you’ve pre-registered for the Beta), it can serve as your LEVEL UP! PLAY account. Simple and easy!

Your account can also be used to play/manage/top-up new games we launch in the future, and the games below:

Frequently Asked Questions:

Q: What is new in LEVEL UP! PLAY?
A: LEVEL UP! PLAY incorporates important elements from your classic account management websites such as secure email validation (and a one-account-per-email policy) with a SINGLE SIGN-ON system, which only requires you, the player, to register for one account only to access what Level Up! has to offer. Soon, there will be no more need to remember multiple game accounts; you will only need to remember your one LEVEL UP! PLAY account. In the next phases of our transition to the new system, additional services such as the game forums will also be accessible via your LEVEL UP! PLAY account. All this with a sleek new look and a simpler and faster interface, to make managing your gaming easier than ever before!

Q: When is LEVEL UP! PLAY going to be active and useable?
A: LEVEL UP! PLAY is launching on April 18, 2013.

Q: How do I register for a LEVEL UP! PLAY account?
A: Just visit http://levelupplay.ph, click on REGISTER, and fill up the form provided. You will be asked for a username, your preferred password, and the email address you want to link to your LEVEL UP! PLAY account for validation.

Q: Do I need to register a different LEVEL UP! PLAY account for each game I want to play?
A: No, you only need to sign up for ONE LEVEL UP! PLAY account, and you can use it to play all the games included in the LEVEL UP! PLAY system (Assault Fire, RAN, Cabal, andAudition).

Q: Can I use an email I have used before (either in MyLevelUp! or E-games) to register and validate my LEVEL UP! PLAY account?
A: No, you have to provide a different email address. LEVEL UP! PLAY only requires and accepts one unique email address per account.

Q: How many characters are allowed for the My Level Up! username and password?
A: For your username, you can use up to a maximum of 16 characters but not less than the minimum of 6 characters. For your password, you can use up to a maximum of 20 characters but not less than the minimum of 6 characters. Passwords are CASE-SENSITIVE.

Q: Which characters are allowed for My Level Up! username and password? Are ASCII characters allowed?
A: You can only use alpha-numeric characters. ASCII characters are not allowed. No symbols and/or spaces.

Q: I’ve finished filling up the form and pressed CREATE. It says that I have to validate my registered email. How do I do this?
A: Check your email address (the one that you entered in registration) and open the email from LEVEL UP! PLAY. Click the validation link shown there, and then you’re done!

Q: I have registered for the Assault Fire beta; do I need to register for a LEVEL UP! PLAY account too?
A: No, since your Assault Fire PH beta account IS your LEVEL UP! PLAY account too! Your account can also be used to play/manage/top-up any new games we launch in the future, and the following games: Assault Fire, RAN, Cabal, and Audition.

Q: If I am using a MyLevel Up! account, am I required to make a LEVEL UP! PLAY account too?
A: No, but it is recommended that you make a LEVEL UP! PLAY account now. However, making a LEVEL UP! PLAY account is required for you only if you want to play Assault Fire, RAN, Cabal, and AuditionNOW.

Q: If I am using an E-Games account, am I required to make a LEVEL UP! PLAY account too?
A: No, since your E-Games account IS your LEVEL UP! PLAY account! No changes are going to be made to your profile and account details; you can continue to use your existing username and password. All your characters, gear, load/top-up/credits, CS tickets, and account history WILL NOT BE CHANGED OR DELETED.

Q: If I am new to Level Up! games and this is my first time to register, am I required to make a LEVEL UP! PLAY account?
A: No, but it is recommended that you make a LEVEL UP! PLAY account now to play Assault Fire, RAN, Cabal, and Audition. If you want to play our other games too, (Ragnarok, Grand Chase, Perfect World, Rohan), please register for a MyLevelUp! account.

Q: Can I have a LEVEL UP! PLAY account and a MyLevelUp! account at the same time?
A: Yes, as long as you have registered a unique (different) username and email address for each account.

Q: Why can't I view my old filed tickets?
A: Support Helpdesk will only display your five most recent tickets. It is important that your must save a copy of your ticket ID for reference. You can use the search option to view the status of your ticket.

Q: What is the difference between my PIN Code and my Secret Question/Secret Answer?
A: The PIN code and secret answer have the same functions. PIN code is applicable only for OLD EG users while the secret question/answer is applicable for new Level Up! Play users.


Ask us a question:

This form is intended for LEVEL UP! PLAY inquiries only.
For other concerns please file a ticket at support.levelupgames.ph for MyLU! Users or play.levelupgames.ph/helpdesk for E-games and new LevelUp Play Users.

 

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