Level Up! updates Hack Policy
With the introduction of MyLevelUp’s new automated account management system, and LU! Mobile’s Lock/Unlock Account and Change Password via Mobile features, Level Up! gamers are now empowered to secure and protect their accounts from hackers.
Thus, effective September 17, 2010, Level Up! will implement a NO HACK COMPENSATION POLICY ACROSS ALL GAMES.
What does NO HACK COMPENSATION POLICY mean?
LU!’s No Hack Policy means that we will no longer accept and reply to reports/tickets concerning hack cases, including requests for compensation on hacked accounts. Concerns not related to hacking, such as trouble in connection and bug reports will still be entertained through our Customer Support page.
Does this affect game policies, rules and sanctions?
Yes. The game policies including the corresponding sanctions and penalties for offenders have been revised to reflect this change.
Why has LU! implemented this policy?
The intention of this policy is to empower and stress to players that they are the first line of defense against hackers. This means that players should be responsible for the security and integrity of their accounts. But we will certainly not let you fight this battle unarmed.
What is LU! doing to help players combat hacking?
LU! has provided its community with the following tools to help them manage and safeguard their accounts quickly and easily:
- Account Security Tips
- MyLevelUp! Automated Account Management System
- LU! Mobile Lock/Unlock Account
- LU! Mobile Change Password Service
A recent study shows that 90% of all supposed “hacks” are due to negligence. We strongly urge you to arm yourself with the knowledge and resources we offer to help you strengthen your defenses against hackers.
Should you have any questions, feel free to reach us via our Customer Support page.
Sadly, Kiven no longer works for Level Up!; he is sorely missed. He's went off to chase dragons, save princesses, and other cool stuff. Godspeed, brave editor! 
